Shipping Policy

 
1. CANCELLATION POLICY

 
Customers may request an order cancellation by contacting our support team at support@thenexx.com  within 4 hours of purchase. Cancellation requests are subject to the following terms:
- Cancellation within 1 hour with a replacement order: If a cancellation request is submitted within 1 hour of purchase and a replacement order is placed, the original order will be fully refunded without any fees.
- Cancellation from 1 hour and under 4 hours: Cancellations requested from 1 hour and under 4 hours after purchase will incur a 30% cancellation fee to cover transaction and administrative costs.
- Cancellation after 4 hours: Cancellation requests received 4 hours or more after purchase will not be accepted, as the order will have already been processed for stocking, packaging, and shipment.

Customers seeking to replace an order must notify us via email to ensure proper processing. By placing an order, the customer acknowledges and agrees to this cancellation policy.

 
2. ORDER INFORMATION CORRECTION

 
Customers are responsible for ensuring the accuracy of their shipping address and purchase details. If any errors are identified, a request for correction must be submitted via email to support@thenexx.com within 24 hours of placing the order. We strongly recommend reviewing the order confirmation email immediately upon receipt to verify all details.

Important Terms:
- Order cancellations and shipping address corrections will only be processed upon receipt of a formal request via email at support@thenexx.com. 
- While providing a reason for cancellation is not mandatory, customer feedback is highly valued as it helps us enhance our products and services.
By placing an order, the customer acknowledges and agrees to the terms outlined in this policy.

 
3. CONFIRMATION EMAIL

 
An order confirmation email will be sent immediately after a purchase is completed. A shipping confirmation email will be issued within five (5) days from the date of purchase.
If you do not receive these confirmation emails within the expected timeframe, please contact us at support@thenexx.com to ensure your order has been processed correctly.

 
4. TRACKING INFORMATION

 
All orders are processed and shipped from our warehouse in Asia. Please allow two (2) to five (5) business days for order stocking and packaging. Once the order is ready for shipment, tracking information will be provided via email.

Important Notice:

 
- If you do not receive a tracking confirmation email within five (5) business days from the date of payment, please contact us at support@thenexx.com for assistance.
- By placing an order, the customer acknowledges and agrees to these terms.

 
5. ESTIMATED DELIVERY DATE

 
Please be advised that all shipping times are estimates and may be subject to delays due to factors beyond our control, including, but not limited to, holidays, customs procedures, and adverse weather conditions. The estimated delivery date is calculated as follows:
Purchase Date + 2 to 5 business days (order processing) + Estimated shipping time (as indicated in the shipping chart below)

 
Important Notice:

 
- Tracking information may experience a delay of approximately 2 to 7 days following the departure of the package from facilities until it is processed by USPS within the United States.
- Customers acknowledge that these delivery timeframes are estimates and are not guaranteed.

 
6. SHIPPING GUARANTEE

 
We provide a refund of shipping costs (or a total or a partial refund in the case of free shipping) for items that fail to arrive within the specified timeframes set forth below:
USA (Mainland): 40 days
USA (Other): 45 days
Canada: 40 days
Australia: 40 days
New Zealand: 40 days
UK: 45 days

 
Risk Free Shopping 
- In the event that your goods do not arrive within 60 days from the date of shipment, we will issue a full refund for the affected item(s). This guarantee is made subject to the terms and conditions set forth herein.
- If your order has not been received within the specified delivery period, please contact us at support@thenexx.com. Upon receipt of your inquiry, we will initiate an investigation into the matter, which typically requires 3-5 business days. A replacement item will be shipped following the conclusion of the investigation, provided the investigation confirms non-delivery.

 
7. CUSTOMS AND TAXES

 
All prices displayed on our website are exclusive of taxes and are quoted in US Dollars. You may be subject to additional duties, taxes, or import fees upon receipt of your order, which are your responsibility and are not covered by us. For further details regarding potential duties and taxes, we recommend contacting your local customs office.

 
8. INCORRECT ADDRESS DISCLAIMER

 
It is the buyer's sole responsibility to ensure the accuracy of the shipping address provided at the time of purchase. We cannot guarantee address changes once an order is placed due to strict shipping schedules. We strongly advise you to carefully review your address before completing your order. We shall not be held responsible for any packages sent to an incorrect address provided by the buyer.

 
9. REFUSING PACKAGES

 
If a customer refuses delivery of a package, or if multiple delivery attempts fail in the destination country, we reserve the right to abandon the package(s) at the local facility. In such cases, no refunds will be issued.